FAQ's

We have decades of experience in the gold business and we have a reputation for top-quality products and service. We provide one of the best shopping experiences on the internet, something we are proud of and which has always been our goal.

You can either contact us for a representative to walk you through the transaction, or you can place a secure online order on our website. contact us for more

Just like traditional investment firms, we can only make trades using good funds that are in-house. By having your funds prior to your purchase, we will be at the ready to lock in your purchase the moment the time is right to buy. This will allow you to make a purchase at the exact moment you want to buy.

Your price is locked in as soon as your order is confirmed as paid. If your order was not confirmed as paid, it may need to be reviewed by our fraud team and your price will not be locked in until you speak with a Egoli Gold account representative.

You may pay by wire transfer, credit card, crypto currency, money order or personal, business or cashier’s check.

For online credit card orders, we accept Visa, MasterCard and American Express. Please note there is a $10,000 order limit when paying with a credit card online. All credit card orders can only be shipped to the credit card billing address.

For credit card orders placed over the phone, we accept Visa, MasterCard, American Express and Discover. Please note there is no limit to credit card orders placed over the phone.

Egoli Gold reserves the right to refuse any order that does not meet our requirements or is suspected as fraudulent.

Wire transfers are our recommended form of payment, because they allow funds to reach your account as quickly as possible.

Opening an account is an easy first step to transferring your funds in-house, and the process takes just a few minutes over the phone.

We use Postal Service, UPS and FedEx offer secure online order status tracking services at no additional charge. After you complete your Egoli Gold purchase, you will receive an email with your unique tracking number and other shipment information

Absolutely. Egoli Gold takes the issue of safeguarding your online privacy very seriously. Our secure server software encrypts all of your personal information so that it cannot be read by outside parties.

In our ongoing commitment to maintain your complete confidence and trust, we use private information for our own transactional purposes only, and under no circumstances will we release this information to anyone else.

Egoli Gold offers free shipping for all orders of $300 or more. A flat rate shipping charge of $23 will apply for orders $299 and under. For online orders, your shipping charges will be displayed in your cart and during checkout.

Yes, your shipment is fully insured. For security purposes, a signature is required upon delivery

Orders are shipped by registered, insured South African mail, DHL, UPS or FedEx and Post Office. When we ship your order, we will send you a notification email with your unique tracking number.

We participate in the 3DS security program and your credit card must be enrolled in this service with your bank to pass our fraud protection step. If your order fails because it is not enrolled, simply call your bank, ask for the fraud department and then ask them to enroll your card. This security feature protects you from fraudulent activity and ensures that you are the one using your card.

The exclusive Egoli Gold Buyback Guarantee ensures that you can sell back any tangible asset you purchased from us at the then current price, at any time.